Delivery & Access Policy
Last updated: January 24, 2026
Digital Service - Instant Access
OverseeX is a cloud-based Software as a Service (SaaS) platform. There is no physical shipping involved. Access to our platform is delivered instantly and digitally.
1. Service Delivery
OverseeX is a digital platform accessible via the internet. Upon registration and payment (for paid plans), you receive:
Instant Platform Access
Immediately after account creation or subscription activation, you can access all features included in your plan at app.overseex.com
Global Availability
Our service is available worldwide, 24/7. No geographic restrictions apply (subject to export control regulations).
API Keys & SDK Access
Your API keys are generated instantly and available in your dashboard. SDKs can be downloaded from npm (JavaScript) or PyPI (Python).
2. No Physical Shipping
As a purely digital service, OverseeX does not involve:
- Physical product shipments
- Delivery tracking numbers
- Shipping addresses or fees
- Customs or import duties
3. Access Requirements
To use OverseeX, you need:
- A modern web browser (Chrome, Firefox, Safari, or Edge - latest 2 versions)
- An active internet connection
- A valid email address for account verification
- For SDK integration: Node.js 18+ or Python 3.9+
4. Subscription Activation Timeline
| Plan Type | Activation Time | Access Level |
|---|---|---|
| Free Tier | Instant (upon email verification) | Full free features |
| Free Trial | Instant (no payment required) | Full paid features for 14 days |
| Paid Plans | Instant (upon payment confirmation) | All features for your tier |
| Enterprise | Within 24-48 hours (after contract signing) | Custom configuration |
5. Service Level Agreement (SLA)
We strive for high availability:
- Free & Starter: Best-effort availability
- Pro & Team: 99.5% uptime target
- Enterprise: 99.9% SLA with service credits
Current status is always available at status.overseex.com
6. Data Centers & Regions
OverseeX operates from the following regions:
- Primary: United States (US-East)
- Secondary: Europe (EU-West)
- Enterprise: Custom region deployment available
7. Access Issues
If you experience issues accessing the platform after subscription:
- Check our status page for any ongoing incidents
- Clear your browser cache and cookies
- Try a different browser or incognito mode
- Contact support at support@overseex.com
8. Contact
Customer Support
Email: support@overseex.com
Response time: Within 24 hours (business days)